Privacy Policy
Last Updated: November 29, 2025
Your Privacy Matters
At WHP Winter Haven Pool Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
We only collect information that helps us provide better service to you. We will never sell your personal information to third parties.
Information We Collect
Information You Provide
When you contact us or request a quote, we collect information you voluntarily provide, such as:
- Your name and contact information (phone number, email address)
- Your service address and pool details
- Information about the services you need
- Payment information when you book services
Information We Collect Automatically
When you visit our website, we may automatically collect certain technical information, such as:
- Your IP address and browser type
- Pages you visit on our website
- How long you spend on each page
- The website that referred you to us
This information helps us understand how people use our website so we can improve it.
How We Use Your Information
We use the information we collect to:
- Schedule and provide pool cleaning services
- Communicate with you about appointments and service updates
- Send you quotes and invoices
- Improve our services and customer experience
- Send you helpful tips about pool maintenance (only if you opt in)
- Comply with legal requirements
We will never use your information for purposes you have not agreed to.
How We Protect Your Information
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes:
- Using secure systems to store customer information
- Limiting employee access to customer data on a need-to-know basis
- Using secure payment processing for all transactions
- Regularly reviewing our security practices
While we use industry-standard security measures, please be aware that no method of transmission over the internet is 100% secure.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in these limited circumstances:
- With service providers who help us run our business (such as payment processors)
- When required by law or to respond to legal process
- To protect the rights, property, or safety of our business or others
- In connection with a business transfer or sale (with your consent)
Any third parties we work with are required to keep your information confidential and use it only for the purposes we specify.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.
You can control cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
Your Rights and Choices
You have the right to:
- Access the personal information we have about you
- Request corrections to your information
- Ask us to delete your information (subject to legal requirements)
- Opt out of marketing communications at any time
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.
Children's Privacy
Our services are intended for adults, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website with a new "Last Updated" date.
We encourage you to review this policy periodically. Your continued use of our services after any changes means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
WHP Winter Haven Pool Care
120 W Central Ave Suite 11
Winter Haven, FL 33880
Phone: (863) 656-8158
Email: hi@winterhavenpoolservicing.com